Coordinator Helpdesk

SDF Horti Software BV is looking for a driven and experienced Helpdesk Coordinator who keeps track of the prioritization of customer tickets and is responsible for making appointments for our team of consultants. In this versatile role, you will provide optimal customer support and be the linchpin in organizing appointments and processes. Do you have an eye for customer satisfaction, process optimization and the efficient use of resources? Then we are looking for you! 

Ready to be part of our growing adventure? We can't wait to welcome you to our team!

• Identifying and resolving customer queries: You register complex issues and incidents and work on a suitable solution, together with colleagues;
• You keep an eye on whether matters are prioritized correctly and are also handled as such by you and your colleagues;
• Business card of our organization: As the first point of contact, you build strong customer relationships;
• Planning and coordinating consultants: You ensure efficient planning of customer visits, carefully coordinating customer needs and the availability of the consultants;
• Proactive switching: You recognize trends, such as repeated questions from a customer, and take action by, for example, scheduling a visit for your colleagues; 
• Process optimization: You contribute to improvements within the service desk and planning, such as drawing up best practices and workflows.

• Has a proactive attitude and is not afraid to take responsibility;
• Is strong both independently and in a team;
• Is able to bring structure and set up processes efficiently;
• Is customer-oriented and has good communication skills, both verbally and in writing;
• Has experience in a similar role, preferably within a software environment.

At SDF Horti Software , there is an open and collaborative culture where innovation and professionalism are key. We believe the best ideas arise in an environment where everyone can share their opinions and where collaboration is encouraged. Our team consists of passionate professionals who bring not only expertise, but also a strong motivation to transform the horticulture sector with smart software solutions.

We invest in personal development and offer room for growth, both professionally and personally. Working at SDF means being part of a close-knit community that values diversity and inclusiveness. Together, we work on challenging projects, putting the impact of our solutions on the sector and the environment first. At SDF Horti Software, we don't just create technology; we build a future where sustainability and collaboration go hand in hand.